Returns & Exchanges

At Lockly, we stand behind our smart security technology and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your smart lock doesn't perfectly fit your home or lifestyle, we make the return process simple and transparent.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the authorization process.

2

Prepare the Package

Place the Lockly device, including all original hardware, keys, and documentation, back into its original retail packaging to ensure safe transit.

3

Ship the Product

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing