Frequently Asked Questions
Everything you need to know about our smart security solutions.
How do I know if a Lockly smart lock will fit my door?
Our smart locks are designed to fit most standard doors with a thickness of 1 3/8" to 2". They are compatible with both left and right-handed doors and replace most existing deadbolts.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What happens if the battery dies on my smart lock?
Lockly devices feature a low-battery warning system. If the battery dies completely, you can use the physical backup keys provided or use a 9V battery on the external contact points to provide temporary power.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, excluding shipping costs.
Do I need a hub to control my lock remotely?
While Bluetooth control is standard, remote access from anywhere in the world requires the Lockly Secure Link Wi-Fi Hub, which is included with 'W' series models or sold separately.
Does Lockly offer a warranty on its hardware?
Yes, we provide a 1-year limited warranty on all electronic components and a limited lifetime warranty on the mechanical finish and hardware.